Responsible Gaming

Gaming Should Be Entertainment

At Grosvenor Casino, we believe that gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and only with money you can afford to lose.

If you find yourself gambling more than intended or experiencing negative consequences, please reach out for support immediately.

Age Verification

Gambling is strictly reserved for individuals aged 18 years or older in the United Kingdom. We are committed to preventing underage gambling and conduct rigorous age verification checks.

If you are under 18, please do not attempt to gamble. If you are aware of a minor gambling, please report it to the relevant authorities.

Warning Signs of Problem Gambling

Do you recognise any of the following signs in your own behaviour? If so, it may be time to seek help:

• Chasing losses by gambling more to try to win back money you've lost
• Gambling with larger amounts than intended
• Hiding your gambling activities or lying about how much you gamble
• Feeling anxious or irritable when trying to reduce gambling
• Neglecting family, friends, work, or other responsibilities due to gambling
• Using gambling as an escape from stress, anxiety, or other problems
• Borrowing money to fund gambling activities
• Experiencing financial difficulties as a result of gambling
• Unsuccessful attempts to cut back or quit gambling
• Feeling a need to gamble with increasing amounts to achieve the same excitement

Self-Help Tools & Safer Gambling Features

We provide a range of tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period
• Loss Limits: Set a limit on the amount you are willing to lose
• Stake Limits: Control the maximum bet size on individual games
• Reality Checks: Receive periodic reminders about how long and how much you've been gambling
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a period you choose
• Time-Out: Take a break from gambling for a set period

To access these tools, log into your account or contact our customer support team for assistance.

Support Organisations & Resources

If you or someone you know needs help with problem gambling, the following organisations offer free, confidential support:

United Kingdom

• GamCare – Free counselling and support for problem gamblers and their families
  www.gamcare.org.uk
  Phone: 0808 8020 133 (Free, 24/7)
• GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
  www.gamstop.co.uk
  Register online to self-exclude from all licensed UK online gambling operators
• Gamblers Anonymous – A fellowship of men and women who share their experience
  www.gamblersanonymous.org.uk
• National Debtline – Free debt advice if gambling has caused financial difficulties
  www.nationaldebtline.org
  Phone: 0808 808 4000 (Free, 24/7)

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700 (Free, confidential, 24/7)

Need Help? Reach Out Today

If you or someone you care about is struggling with gambling, please don't hesitate to seek help. Problem gambling is a serious issue, but recovery is possible with the right support.

Contact one of the support organisations listed above – they are free, confidential, and available 24/7.

Remember: You are not alone, and help is available.

Grosvenor Casino's Commitment

Grosvenor Casino is committed to promoting responsible gambling. We work with leading regulatory bodies and support organisations to ensure a safe and enjoyable gaming experience. All our operations comply with UK gambling law and the strictest responsible gambling standards.

If you have concerns about your gambling or need support, please contact us or visit the organisations listed above.